This report submitted the report and recommendations of the Formal Complaints and Performance Indicators Working Group for consideration by the Audit & Scrutiny Committee.

A motion was MOVED by Cllr Nolan and SECONDED by Cllr Tanner to approve the recommendations in the report.

As this was a hybrid meeting a recorded vote was taken and following debate it was RESOLVED UNANIMOUSLY that Members:

1.    Note the Formal Complaints and Performance Indicators Working

Group report, attached at Appendix A, and agree the recommendations contained within it.

Members voted as follows:

FOR:  Cllrs Dr Barrett, Mrs Fulcher, Hirst, Mrs Hones, Lewis, Mrs McKinlay, Naylor, Nolan, Tanner (9)

AGAINST: (0)

ABSTAIN: (0)

Reason for Recommendation

To ensure the Council provides quality customer services.