This report submits the report and recommendations of the Formal Complaints and Performance Indicators Working Group for consideration by the Audit & Scrutiny Committee.

A motion was MOVED by Cllr Nolan and SECONDED by Cllr Tanner to approve the recommendations in the report.

Following a full discussion, a vote was taken by a show of hands and it was RESOLVED UNANIMOUSLY:

To note the Formal Complaints and Performance Indicators Working Group report, as attached at Appendix A in the agenda, and agree the recommendations contained within it.

Reasons for Recommendation

To ensure the Council provides quality customer services.