This report submitted the report and recommendations of the Formal Complaints and Performance Indicators Working Group for consideration by the Audit & Scrutiny Committee.

A motion was MOVED by Cllr Nolan and SECONDED by Cllr Tanner to

approve the recommendation in the report.

A vote was taken and it was RESOLVED UNANIMOUSLY  that Members:

1.         Note the Formal Complaints and Performance Indicators Working Group report, as attached at Appendix A, and agree the recommendations contained within it

Reason for Recommendation

To ensure the Council provides quality customer services.