The report submitted the report and recommendations of the Formal Complaints and Performance Indicators Working Group for consideration by the Corporate Projects Scrutiny Committee.

Cllr Mrs Pound MOVED and Cllr Reed SECONDED the recommendation in the report.

Cllr Tumbridge MOVED and Cllr Barrell SECONDED an AMENDMENT to add an additional recommendation.  This was ACCEPTED by the Chair. 

Following a full discussion a vote was taken and on a show of hands it was

RESOLVED UNANIMOUSLY:

2.1 To note the Formal Complaints and Performance Indicators Working Group report and agree the recommendations contained within it.

2.2 Reports from each department’s lead officer to highlight the issues arising from complaints, and how they are being addressed to come to this committee with key performance indicators at its next meeting.

Reasons for Recommendation

To ensure the Council provides modern and effective customer services to Brentwood residents.