A working group was set up to consider the arrangements for Face to Face customer services during the temporary relocation of Council services and secondly to consider a new Members Portal. 

The nominated members of the Working Group were Cllrs Aspinell, Hones, Morrissey, Poppy and Reed.  The Working Group met on the 6 September 2017.

A motion was MOVED by Cllr Tumbridge and SECONDED by Cllr Mrs Coe to approve the recommendations in the report with the amendment to recommendation number 1 that “Members note”.   

A vote was taken by a show of hands and it was RESOLVED UNANIMOUSLY that:

1.    Members agree note the findings of the Working Group in relation to the temporary Customer Services and new Members Portal. 

2.    Invitations to members to view the new venue at Seven Arches Road once fully complete towards the end of October 2017.

3.    Provide a demonstration of the new Members Portal to the Working Group in November 2017.

4.    That training and assistance to create an account will be provided to Members when the Members Portal is implemented. 

REASONS FOR RECOMMENDATIONS

To allow Members the opportunity to familiarise themselves with the temporary front line service area and provide confidence in the service which will be delivered. 

To assist Members with the transition over to a new Members Portal system to build confidence and speed up the overall responses.