The Council has to transform the way that it conducts its business. Advances in technology, changes in legislation and financial and other pressures, requires an organisation that is flexible; one which meets the needs of its customers but also provides employees of the Council with the tools to perform.

Key to any transformation is ensuring that the Council can continued to make

the changes needed on an on-going basis. This implied an ability to adapt and be innovative.

Phase 1 of the Transformation agenda will focus on the delivery of the

Customer Access Strategy and New Ways of Working.

This is a vital piece of work and will support and make evident the change that is happening within the Council. This phase focuses on :

·           The progress and implementation of the New Ways of Working

programme, highlighting major milestones achieved and to follow.

·           Implementation of the Customer Access Strategy and current progress.

·           A review of the work programme that supports both of the above.

A motion was MOVED by Cllr Kerslake and SECONDED by Cllr Wiles

A vote was taken by a show of hands and it was RESOLVED UNANIMOUSLY:

1.     To Agree the approach to Phase 1 of the Transformation and New Ways of Working Programme.

2.     To Agree that further progress reports are made to the Audit, Scrutiny and Transformation Committee which will update on future workstreams.

REASON FOR DECISION

To formalise and set out transformation phase 1 plan that identifies a clear

and structured approach.