The report updates the Members on the regular performance.

The report records Q4 2014/15 performance information. Officers were pleased to report the overall performance has steadily improved throughout the year, with both the rent collection KPI’s achieving top quartile performance. 

Mrs H Gregory gave a short presentation on the performance information for Q4. A member expressed concerns relating to some of the performance indicates relating to Repairs service satisfaction regarding its independence

A motion was MOVED by Cllr Hossack and SECONDED by Cllr Poppy to received the recommendations set out in the report.

During the debate, an additional recommendation was accepted by the Chair.

RESOLVED UNANIMOUSLY to:-

1.            That the performance achieved in Quarter 4 for 2014/15 be noted.

2.            That the Acting Head of Housing will review with Officers the      current arrangements for completing repairs satisfaction surveys         in consultation with Tenants Talkback.

REASONS FOR DECISION

To keep members informed of the key performance levels within the Housing service to enable Members to monitor our performance. 

 (Cllr Squirrell declared a non pecuniary interest under the Council Code of Conduct by virtue of her interest as a Council tenant.  Guidance note to be provided by the Monitoring Officer, on items she can participate in)