Members were reminded that the Corporate Leadership Board (CLB) met with a cross party group of O&S Members in January 2014 to discuss performance management.

It was agreed that key strategic performance indicators for 2014/15 would be reviewed focusing on monitoring the delivery of the Council’s Corporate Plan and service plans. These would be reviewed by CLB on a quarterly basis and reported to Members by exception.

The key Strategic indicators would be measured annually and would involve a customer satisfaction survey to gauge how residents and businesses rated the Council’s performance.

The report before Members detailed the Operational Performance Indicators agreed for 2014/15 and gave performance detail for the second quarter of 2014.

Cllr Aspinell MOVED and Cllr Lloyd SECONDED the recommendations in the report and it was RESOLVED that:

1.  The Committee notes the Operational Performance Indicators for 2014/15

2.  The Committee considers and notes the performance and contextual information against the Second Quarter Key Performance Indicators 2014