The report was before Members to monitor and review the complaints received through the Council’s formal complaints process and provide information on the number of Freedom of Information requests received to date. It was intended through the introduction of a Customer Relationship Management (CRM) system the Council would be able to understand, monitor and manage better customer complaints and requests.

A motion was MOVED by Cllr Clark and SECONDED by Cllr Chilvers to receive the recommendation in the report.

A vote was taken by a show of hands and it was RESOLVED UNANIMOUSLY that:

1. The Committee noted the complaints received through the Council’s formal complaints process and the number of Freedom of Information Requests received.