The report provided Members with the results of a Residents Survey undertaken by Westco on behalf of the Council between  9^th and  25^th July 2014 and options for future engagement with residents.

The Council had not undertaken a comprehensive residents’ survey since the 2008/09 Place Survey and the current survey was commissioned  to measure and understand residents’ satisfaction and views about the Council, its services and the local area. The main headlines from the results with the comparable Place Survey results in brackets were provided for Members’ information.

Cllr Aspinell MOVED and Cllr Lloyd SECONDED the recommendations in the report and following a discussion a vote was taken on a show of hands and it was RESOLVED that:

1.  Members note the results of the 2014 Residents Survey.

2.  The results are used to inform development of the Council’s service and delivery plans.

3.  The Council develops a Residents e-Panel for future satisfaction surveys and a number of other engagement and consultation projects and also considers other engagement methods as appropriate to enable satisfaction responses to be received on an ongoing basis.