The report is before Members to monitor and review the complaints received through the Council’s formal complaints process and provide information on the number of Freedom of Information requests received to date.  It is intended through the introduction of a Customer Relationship Management (CRM) system the council will be able to understand, monitor and manage better customer’s complaints and requests.

A motion was MOVED by Cllr Clark and SECONDED by Cllr Sleep to receive the recommendation set out in the report.

RESOLVED UNANIMOUSLY:

That the Committee noted the complaints received through the Council’s formal complaints process and the number of Freedom of Information Requests received.