This report submits the report and recommendations of the Formal Complaints and Performance Indicators Working Group for consideration by the Audit & Scrutiny Committee.

A motion was MOVED by Cllr Nolan and SECONDED by Cllr Tanner to approve the recommendations in the report.

Following a full discussion a vote was taken by a show of hands and it was RESOLVED UNANIMOUSLY:

To note the Formal Complaints and Performance Indicators

Working Group report, as attached at Appendix A, and agree the

recommendations contained within it.

Reasons for Recommendation

To ensure the Council provides quality customer services.