This report submits the report and recommendations of the Formal Complaints and Performance Indicators Working Group for consideration by the Audit & Scrutiny Committee.

A motion was MOVED by Cllr Nolan and SECONDED by Cllr Tanner to approve the recommendations in the report.

Following discussion, a vote was taken and it was RESOLVED

UNANIMOUSLY that Members:

1.    Note the Formal Complaints and Performance Indicators Working Group report, as attached at Appendix A, and agree the recommendations contained within it.

Reasons for Recommendation

To ensure the Council provides quality customer services.