Noise complaint service process
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Under the Environmental Protection Act 1990, the Council has a duty to take reasonable steps to investigate complaints of noise so as to decide whether the noise is a statutory nuisance and to inspect its area to detect any statutory nuisance. In practice this means investigating complaints from residents who are disturbed by noise.
Last year Brentwood Council received 376 requests to investigate noise. It is important that noise complaints are investigated consistently and in a transparent way. To ensure consistency and provide transparency this report recommends the Council adopt a noise complaint investigation procedure.
The procedure outlines the process officers will follow in responding to and attempting to resolve noise complaints.
A motion was MOVED by Cllr Mrs Pearson and SECONDED by Cllr Russell to agree the recommendations in the report.
Following a discussion a vote was taken and it was RESOLVED UNANIMOUSLY that: Members are asked to:
R1. Agree the adoption by Brentwood Council of the noise investigation procedure appendix A to the report.
Reasons for Recommendation
The reason for the recommendation to adopt the noise investigation procedure is to improve consistency between investigating officers and to improve transparency concerning the Councils investigation of noise complaints.
Publication date: 16/07/2021
Date of decision: 05/07/2021
Decided at meeting: 05/07/2021 - Environment, Enforcement & Housing Committee